The Sisense Cloud Managed Service
Applicable to Sisense on Linux and Microsoft Windows
Sisense’s Cloud Managed Service is a cloud-based service that provides a secure, high-performance BI environment. Sisense’s Cloud Managed Service enables organizations to focus on their businesses and BI results, without having to manage the technical aspects of deploying a BI project. The Sisense Cloud is based on the same scalable, performant, and agile solution that is available to Sisense’s entire client community through the Sisense on-premise offering.
Sisense Cloud customers take advantage of the robust security and available certifications provided by Sisense and industry’s cloud computing leaders, such as Amazon Web Services. A description of the Sisense security measures can be found here.
Cloud Managed Service SLA (Service Level Agreement)
The Sisense Managed Service is a robust and reliable solution. It is hosted on AWS, one of the most reliable computing platform with the highest SLA standard, as set out in the AWS SLA. Based on the AWS SLA, Sisense defines the BI Service SLA, as set out in the Sisense Cloud Terms and Conditions.
Cloud Managed Service Administration
Sisense deploys your system in a dedicated virtual private network on AWS. The Sisense Cloud Operations Team sets up the cloud environment and works with your Administrative users on establishing access to the cloud environment and securely connecting to your data sources.
In addition, there are a few other steps you must take:
- Complete the Cloud Setup Form: This form should be completed by you and provides Sisense with the necessary information for configuring your Cloud environment on Sisense's side.
- Setting Up the Cloud Environment: On your side, there are few things you must configure including access to Sisense, and verifying that the relevant ports are open.
- (Optional) Complete the Cloud Migration Form: If you need to migrate your existing production/trial/POC system, complete this form. Once complete, return the form to your Customer Success Manager. The Cloud Operations team reviews the form, requests clarifications as needed, and assists you with migrating Sisense.