Sisense collects data when you or your users install or use Sisense products or services. Sisense uses data collected for internal and support-related purposes such as improving our products and services, improving customer engagement, conducting research, and resolving technical issues.

The tables below list and describe the types of data Sisense collects when you install and access Sisense’s products.

User Information

DataDescription
Sisense Owner IDThe email address of the owner of the Sisense account.
Unique UsersThe number of unique users that have accessed Sisense.
UsernameThe name of the user that initiated the query to an ElastiCube. This data is obfuscated by default in every installation.

System Information

DataDescription
Host NameThe machine name of the host where Sisense is installed.
Disk IOThe amount disk input/output operations traffic generated by the machine where Sisense is installed.
CoresThe amount of processing cores on the machine.
Logical Processors The amount of logical processors on the machine.
Disk Drive ModelThe model name of the hard drive of the machine where Sisense is installed.
HD Free SpaceThe amount of unused hard drive disk space.
Last Update DateLast time Sisense was updated on the system.
NetVersionThe version of .Net framework installed on the machine.
Operating SystemThe operating system installed on the machine.
RAM CapacityThe amount of memory in gigabytes on the machine.
System Data DriveThe drive name of the hard drive where Sisense is installed.
System HD SizeThe size of the hard drive where Sisense is installed.
System HD Space in USEThe amount of hard drive space currently in use.
TimezoneThe time zone where the server is located.
Page FileData regarding your page file such as its name, directory, size, and its initial and maximum size.
CPU ProcessingThe average and maximum percentage of CPU being used.
Memory UsageThe average and maximum percentage of memory being used.
Data Folder Free SpaceAmount of free space remaining where Sisense’s data folder is located.
Data Folder Total SizeThe size of the data folder.
Data Folder Used SpaceThe amount of space currently being used in the data folder.
Data Server Folder DirectoryDirectory of the data folder.

Connectivity Information

NameDescription
Network TrafficThe amount of network traffic generated by the machine where Sisense is installed.
# Simultaneous Query ExecutionsThe amount of concurrent queries being processed through the Sisense Web Application.
Management TCP PortThe TCP port where queries are routed.
Query CPU CoresThe amount of cores used for processing queries.
Query TCP PortThe TCP port where queries are routed.
Query Timeout (Seconds)The number of seconds until a query times out.
Concurrent QueriesThe amount of concurrent queries.
Query Response TimeThe average response time for queries.
Query Status by ElastiCubeThe amounts of various statuses of queries.
Time of QueryThe time the query was initiated.
DurationThe amount of time it took to respond to the query.
CountThe number of events recorded in our reports.

Sisense-Related Information

NameDescription
Sisense VersionThe version of Sisense installed on the machine.
ElastiCube CountThe number of ElastiCubes hosted by the machine.
Sisense CPUThe amount of CPU being used by Sisense.
Sisense MemoryThe amount of memory being used by Sisense.
Backup ElastiCube before each BuildIf ElastiCubes are saved prior to running new builds.
ElastiCube CPU UsageThe amount of CPU used by ElastiCubes.
ElastiCube Memory UsageThe amount of memory used by ElastiCubes.
ElastiCube NameElastiCube Name.
StatusThe status of an ElastiCube query.
ExceptionsException data such as the time an exception occurred, which application the exception occurred in, the exception message returned, the error type.
BuildBuild data such as when the build was initiated, which ElastiCube was built, when each phase of build occurred, the type of build, how long the build took to complete, the type of data source of the build, and the names of the tables processed during the build.
Sisense CPU ElastiCube ServerThe percentage of CPU used of the ElastiCube server.
ElastiCube Virtual BytesThe amount of virtual bytes used by each ElastiCube.
Sisense Monitoring VersionThe version of Sisense’s remote support module (monitoring).

Action Logs

NameDescription
ActionThe type of action performed by the user, for example: CreateWidget, ResetFilter, DashboardShared, AddAlert, AddLdapDomain, NarrationFeatureEnabled, etc.
AreaThe area of the application the action is related to, for example: Setup, Dashboard View, EC Manager, Dashboard Design, Dashboard View.
FeatureThe name of the feature being used, for example: Plugin Admin, Dev to Production, Pulse, Export to Excel.

Note: The action log does not include licensee data, and does not attribute actions to identifiable users.

Logs

ParameterDescription
Product Exception LogProduct exception data such as when an exception occurred, which application, the message returned and the error type.
Event LogRecord when an error occurred, in which application, and the error message. The error messages within the event logs may contain information such as IP address, and ElastiCube, dashboard, or widget names.